Pauline & The Invisible World

Messenger of the invisible world

General terms, conditions and privacy policy

General terms and Conditions

Designation

The customer: client purchasing a session either for own use or for another person.
Pauline: Pauline Arpin (the invisible world) is the medium providing the sessions.
Session: mediumship appointment sold and booked and confirmed online, by e-mail or by phone.

Application

This contract applies to all sessions provided by Pauline. Any changes to the contract or a price quote must be approved by Pauline personally, in written form.
By confirming a session appointment, the customer agrees to the contract.

Orders/contracts

Orders may be placed online, by phone or by mail. They only induce an obligation for Pauline after a written order confirmation is sent. You must verify the order confirmation and report any errors to Pauline in written form. Otherwise, this contract will apply to the order confirmation.

Pricing

Session pricing and any applicable taxes are specified on the English version of the website the-invisible-world.com under the « rates and important information » page related to the session the customer has made a reservation for. Any payment fees, currency fees or other fees applicable to the customer’s country of residence are at the customer’s expense. Any communication, data or call-reception-induced cost or fees on the customer’s side are not included in session pricing.
Currency exchange rate fluctuations may result in price adjustments or conversions in the customer’s currency.  

Payment

Payment for the session is due within 30 calendar days from the date the session took place.
Payment should be made using the secure link (service provider: Stripe) received by the customer approximately 5 calendar days before the session. If payment is overdue, reminderfees and interest based on legal rates will be charged to the customer.

Cancellation policy

A confirmed session may be canceled free of charge up to 48 hours before its scheduled time by contacting Pauline proactively and in due time. Beyond this timeframe, the session booked will be due entirely (100%).  

Appointments

Appointments (or bookings) may be placed online, by phone or by e-mail. They induce an obligation for Pauline only once a written appointment confirmation has been sent to the customer. The customer must verify the confirmation and report any errors to Pauline in written form. Otherwise, this contract will apply to the confirmation.

Date and location

The appointment time and associated time zone indicated in the confirmation e-mail is relevant. The location of the session (whether online or in person) will be indicated in the confirmation e-mail. If the customer fails to attend, the session’s full charge (100%) will be due.

Warranty

Pauline guarantees that the session provided meets the terms of the contract (if agreed). Any other warranties are not covered. The customer has the exclusive right to request a replacement session according to Pauline’s availability.

Responsibility

Pauline assumes full responsibility for any intentional errors resulting from a significant mistake. For all other damages, within the legal limits, responsibility for direct or indirect damages is excluded.
Medium sessions are for entertainment only.
Pauline is not liable for any action or choices made as a result of the customer’s session.

Intellectual property

Pauline retains all rights regarding the intellectual property of the session’s content. Sessions may not be recorded or released on public platforms without Pauline’s permission. All images and texts displayed on this website are Pauline’s exclusive property.

Cause beyond control

Pauline is not responsible for delays caused by events beyond her control. If such an event lasts more than two months, either party may cancel the contract without compensation.

Cancellation

Pauline may cancel this contract without notice if the customer fails to make payment after 15 calendars beyond the payment due date.

Each party may cancel the contract if the other party fails to meet its obligations and does not rectify the situation within 30 calendar days after written notification.

Pauline’s obligations

As the medium providing the session, Pauline is responsible for providing the medium session on the date, time and place specified on the customer’s confirmation, and making sure the network / cell phone coverage is sufficiently reliable for the entire session with no drops.
Customer obligations

The customer is responsible for:

  • being punctual: a 2 minute-delay is tolerated. Beyond this period, the session will be shortened accordingly but payment will remain due entirely (100%).
  • choosing the appropriate session and using it appropriately, according to the above terms.  
  • making sure the time and associated time zone in the confirmation e-mail received is correct.
  • finding a calm and suitable location for the session. 
  • making sure the network / cell phone coverage is sufficiently reliable for the entire session with no drops.
  • treating Pauline and her staff with respect, showing a willingness to cooperate, and ensuring reasonable access for Pauline to fulfill her obligations; otherwise, Pauline will be discharged from them.
  • The customer is responsible for safeguarding and maintaining the confidentiality data and topics discussed during the session.

Data Protection

The customer agrees that personal information will be stored or transferred according to applicable data protection laws.
Pauline guarantees a suitable level of data protection.

Litigation

These terms are governed by and interpreted in accordance with Swiss law.
The courts of Porrentruy, Switzerland, will have exclusive jurisdiction.

General

If a clause of the contract is declared invalid, the remainder stays valid.
Pauline may delegate or transfer herobligations.
The customer may not transfer any obligation. Notifications must be sent via registered mail.

Pauline has the right to modify and supplement these general terms and conditions at any time. The current version published on this website is applicable.

Privacy and protection of personal data

Pauline cares about privacy rights and data protection. Below are the guidelines she adheres to in order to protect the customer’s personal information.

______________________________________________________________

Privacy policy

The protection and security of your personal data is a top priority for the-invisible-world or “we”. You can count on us to handle your data sensitively and carefully, in order to guarantee a high level of data security.

We collect and use your personal data only in compliance with the applicable legal provisions, in particular Switzerland’s Federal Act on Data Protection (FADP) and, where applicable, the European General Data Protection Regulation (GDPR).

With this data protection declaration, we are informing you which personal data about you is being processed, the purposes for which we need this data and the rights you have in connection with the processing of your data.

This privacy policy and data protection declaration apply to this website: https://the-invisible-world.com or “our website”

Contact details

The person responsible for data processing in connection with our website is:

Pauline Arpin
Route du Coteau 9
CH-2926 Boncourt
Switzerland
E-mail : pauline@the-invisible-world.com

For any questions regarding data protection, please contact pauline@the-invisible-world.com

Technical manager and website technical maintenance:
sirup communication snc in Vevey, Switzerland: privacy@sirup.org

Scope of data collection and processing

When we use the term “personal data” in our data protection declaration, we mean all data and information relating to an identified or identifiable person. This includes, for example, the name, address, telephone number, e-mail address or an IP address assigned to you by your internet service provider. In principle, it is possible to use our website without providing any personal data. To the extent that personal data is collected on our website, this collection is done as much as possible on a voluntary basis.

Log data

When you visit our website, the web servers of our host INFOMANIAK NETWORK SA temporarily record all accesses in a log file, i.e. in the server log files. As is generally the case with any connection to a web server, the following technical data is recorded without your intervention and our host stores it for 24 months until it is automatically deleted:

  • IP address of the requesting computer
  • date and time of access / consultation
  • website from which access took place
  • name and URL of the data consulted
  • operating system of your computer
  • browser you are using (type, version and language)
  • name of your Internet service provider. the time zone difference to the Greenwich Mean Time (GMT)
  • requested content (specific page)
  • access status / HTTP status code
  • last visited website
  • browser settings
  • language and version of the browser software
  • type of device (computer, tablet, mobile)

The processing of this data is carried out for the purpose of enabling the use of our website (establishing the connection), to ensure the long-term security and stability of the system, to optimize our offers and services as well as for internal statistical purposes. This data is not passed on to third parties or used for other purposes and we do not create any personal user profiles.

Service providers

We may use external companies or third parties (“service providers”) to facilitate the provision of our services, to provide the services on our behalf, to perform services in connection with our services or to help us analyze how our services are used.

We are not responsible for the data processing carried out by our service providers

Hosting

We are based in Switzerland and all Personal Data that you submit to us will be hosted in Switzerland. With the exception of data collected by our service providers. Here is the contact of our hosting provider INFOMANIAK NETWORK SA, rue Eugène-Marziano 25, 1227 Les Acacias, Switzerland.

For more information on INFOMANIAK NETWORK SA’s privacy policy, please consult the following link:
https://www.infomaniak.com/en/legal/confidentiality-policy

WordPress

Our website uses the WordPress web content management system (WCMS). This system is updated regularly to ensure technical security measures. If you do not have a user account on our site, no personal data is sent to WordPress. If you have an account and have added a profile picture via the Gravatar system (Globally Recognized Avatar), certain information (email address for example) is managed by Aut O’Mattic A8C Ireland Ltd.

Aut O’Mattic A8C Ireland Ltd. Grand Canal Dock, 25 Herbert Pl Dublin, D02 AY86

For more information, you may review their privacy policy https://automattic.com/privacy/

Cookies

We use cookies on our website. Cookies are small text files that are placed and stored on your device (laptop, tablet, smartphone, etc.). We use cookies to automatically recognize you the next time you visit our website. Cookies do not damage your device and do not contain viruses. Cookies help us to make our website more user-friendly, effective and secure and to make your visit to our website as pleasant as possible. Cookies also enable us to analyze your use of our website.

Most of the cookies we use are session cookies. These are automatically deleted when you log out or close your browser. Other cookies remain stored on your device beyond the respective visit, until you delete them. We also use analysis cookies. These are used to analyze your browsing habits. The data collected is used exclusively to optimize the performance and design of our website. These cookies are cookies from third-party providers (e.g. on our website: Google Analytics). However, the data is collected in an anonymized form and is used only by us. The information stored in cookies is not used to identify you and is not combined with other personal data about you.

Most Internet browsers are generally set to accept cookies. If you do not wish this, you can configure your browser so that it informs you about the installation of cookies and you can allow their installation only for the specific case or exclude it generally. You can also activate the automatic deletion of cookies when closing the browser. You can also delete cookies already installed via an Internet browser or other software programs at any time.

The procedure for checking and deleting cookies depends on the Internet browser you are using. You will find information on this in the help menu of your browser. Please note that some functions of our website may not work if you deactivate the use of cookies.

Analytics Matomo

In order to design our website according to needs and continuously optimize it, we use Matomo, a web analysis service.

Matomo uses cookies that are placed on your computer and that enable an analysis of your use of our website. The information generated by the cookie about your use of our website (including your IP address) is generally transmitted to an INFOMANIAK server in Switzerland, where it is stored. It is anonymized and can only be viewed by us and Sirup Communication in Vevey

We use this information to evaluate the use made of our website and to produce reports on website activity.

We only use Matomo with IP anonymization activated. Your IP address will therefore not be processed.

You can prevent the installation of cookies by adjusting the settings of your browser software. However, we would like to point out that in this case you may not be able to use all the functions of our website.

Your personal data is automatically deleted after 14 months.

Forms on our website

If you fill out a form to contact us, register, order or participate in a competition or if you provide personal information, we store this data with our host as well as on the servers of our backup tool according to our standard general conditions, namely that it will not be shared with other third parties, unless otherwise indicated.

Form protection (reCAPTCHA)

In order to protect the input forms on our website, we use the reCAPTCHA function of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA or, if you are a resident within the European Economic Area (EEA) or Switzerland, Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).

This function primarily serves to distinguish whether an input is made by a natural person or whether it is made abusively by means of mechanical or automated processing. The service also includes the transmission to Google of the IP address and, if applicable, other data that Google requires for the reCAPTCHA service.

You can find more information about Google reCAPTCHA and Google’s privacy policy at:
https://policies.google.com/privacy?hl=en&gl=en and https://www.google.com/recaptcha.

Website backups

We use a tool to make backups of our entire website.

The backup data is password protected. Your data will not be accessible to third parties. The backup data is generally stored for 90 days. This tool stores all user data in the European Union. BlogVault Inc is a tool provided by Inactiv.com Media Solutions Private Limited, having its office at S1 Shivaji Residency 22 Rustam Bagh Main Road, Bangalore 560017, India

Website security

To improve the security of our website, we use a specific and powerful tool. This tool will collect your IP address only if you log in with a username / password to the wordpress console or if you try to log in with a username / password to our website. This data is kept for 30 days. This tool will not collect anything if you just visit the site.

E-commerce and payments

Your data is treated confidentially and strictly within the framework of the execution of the contract; they are, if necessary, transmitted to third parties. For example, we must communicate your name and address to the carrier so that your order can be delivered to you. Likewise, for the payment of the order, we must transmit your payment data to the financial service provider concerned. We use the SSL encryption process, which protects the payment data entered and transmitted against any external access. Your data is thus protected against any external access.

Stripe

If you purchase a product or service on our website, the payment is made via Stripe. Stripe Inc. collects usage data, first name, last name, email address, billing address, payment data, the contents of your shopping cart, purchase history as well as various types of data mentioned in the privacy policy of the service linked below. Stripe also uses trackers (cookies)

For more information, see their privacy policy: https://stripe.com/privacy

General exclusion of liability

All information on our Internet offer has been carefully checked. We strive to provide up-to-date, correct and complete information. However, the occurrence of errors cannot be completely excluded, which prevents us from guaranteeing the completeness, correctness and topicality of the information, including information of a journalistic and editorial nature. Any liability for material or immaterial damage caused by the use of the information offered is excluded, except in the case of willful intent or proven gross negligence.

We may, at our sole discretion and without prior notice, change or delete texts and we are not obliged to update the content of this website. Use of or access to this website is at the user’s own risk. We, as well as our clients or partners, are not liable for any damages, such as direct, indirect, incidental, to be determined in advance or consequential damages, allegedly caused by visiting our website and therefore assume no liability in this regard.

We also assume no liability for the content and availability of third-party websites that can be accessed via external links from our website. Only the operators of these sites are responsible for their content. We therefore expressly dissociate ourselves from all third-party content that could potentially be subject to criminal or civil liability law or that could be contrary to public decency. We have no way of ensuring that their operators comply with data protection regulations and therefore assume no liability for the accuracy, topicality and completeness of the information made available on these sites.

Your rights

Within the framework of the legal provisions applicable to you, you have the following rights against us with regard to your personal data (please refer to the points below) :

Right of access

You have the right to ask us whether we process personal data concerning you and, if so, which ones. You can find information on the best way to do this on the website of the Federal Data Protection and Information Commissioner (FDPIC) at :
https://www.edoeb.admin.ch/edoeb/en/home/datenschutz/grundlagen/auskunftsrecht.html

Right of rectification

You have the right to obtain the rectification of inaccurate personal data concerning you and, if necessary, to have incomplete personal data completed in our systems.

Right to erasure

You have the right to obtain the erasure of personal data concerning you, for example when the data is no longer necessary for the purposes pursued. However, if we are obliged or permitted to retain personal data concerning you on the basis of legal or contractual obligations, we may only restrict or block this data to the extent necessary.

Right to restriction of processing

In accordance with legal requirements, you have the right to obtain the restriction of the processing of personal data concerning you.

Right to object

You have the right to object, at any time and in accordance with legal requirements, to the processing of personal data concerning you.

Withdrawal of consent

You have the right to withdraw your consent to the processing of personal data concerning you at any time, this withdrawal generally taking effect for the future. The withdrawal of consent does not affect the lawfulness of processing based on consent given before its withdrawal. Such a withdrawal means that our services may no longer be available to you, either in whole or in part.

Right to lodge a complaint

If applicable, you also have the right to assert your rights in court or to lodge a complaint with the competent data protection authority. The competent data protection authority in Switzerland is the FDPIC (https://www.edoeb.admin.ch/edoeb/en/home.html).

Please note that these rights are subject to exceptions and limitations. In particular, we may continue to process and store your personal data in order to perform a contract with you, to comply with legal obligations or to protect our own interests worthy of protection. To the extent permitted by law, we may therefore also reject your data protection requests or only respond to them to a limited extent.

For any questions regarding our data protection practices as well as for information regarding your rights and how to assert them, you can contact us at the addresses given at the top of this data protection declaration. If necessary, we reserve the right to request your identification in an appropriate manner for the processing of requests.

Changes to the data protection declaration

We expressly reserve the right to amend and supplement this data protection declaration at any time. The current version published on our website applies.